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  Public Ticket #3777602
Clubio Installation
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  • kaystareliteevents started the conversation

    hi i have WordPress 6.7.1 and asked would the theme Clubio be compatible, i was told it would be.. I proceeded to purchases the theme and tried to install it on my WordPress site

    I'm having trouble installing the clubio theme to my WordPress... The images attached is what it's showing.. How can I fix this?.. Thank you

    Attached files:  clubio error.png
      clubio error 2.png

  •  62
    Olga replied

    Hello,

     

    I attach you the latest version. It will be uploaded on the Envato asap.

    But you can use it already for now.

    Remove the clubio core plugin fully. UPload the latest package attached.

     

    If you still will have problems give your admin access and I'll update and install the theme for you

     

     

     

    thanks!

    Attached files:  clubio.zip

  • kaystareliteevents replied

    I will send my admin login information thanks because when i installed it it didnt show all pages. i thought i all pages would be available for more of a drag and drop.. I believe im doing something wrong.. Thanks

  •  62
    Olga replied

    Glad to help you!

    I hope it is ok with your site for now

  • kaystareliteevents replied

    Hi do i have to import the demo to have a easier way of customizing the site?.. i tried to import demo and it gave a gave a error message

  •  62
    Olga replied

    Hello,

     

    Please, explain details - do you have any problems with the theme's installation?

     

    If so, please, give the admin access and I'll install and import the content for you

     

    thanks!

  • kaystareliteevents replied

    thank you so much.. You all are great and have awesome response time!.. I really appreciate all the support and helping me to get my site up and running.. Thank you kindly 

  •   kaystareliteevents replied privately
  • kaystareliteevents replied

    Thank you for your assistance. Also do you all provided a services to help make edits to the website to things i maybe confused about?.. If so how much are those services?.. Thank you

  •  62
    Olga replied

    Hello,

     

    all is done .

     

    Please, check

     

     

    I hope you will write a positive review for my theme at 

    https://themeforest.net/item/clubio-night-club-wordpress-theme/28147902



    Envato instruction: https://help.market.envato.com/hc/en-us/articles/203269490-Giving-Feedback-On-Items

     

    Thank you in advance.




    Best regards!

     

  • kaystareliteevents replied

    yes I will definitely leave a review.. I also replied with a ticket for service you may offer

  •  62
    Olga replied

    ok, thanks you in advance!

  •   kaystareliteevents replied privately
  •  62
    Olga replied

     Hello,

    -on your site https://houstonjuneteenthurbantakeover.com/  you've lost the code which adds the Insta icon

    4613092934.png

     

    -regarding the form.

    I see that in widgets there is such shortcode

     

    4105767712.png

    but on the Contact form plugin the shortcode called differently

     

    7649518071.png

     

    thanks!

     

  •   kaystareliteevents replied privately
  •  62
    Olga replied

    Hello,

     

     

    to add the correct form you should copy the exact title of the from from the contact forms list.

    Each form has a unique shortcode

     

    for example,

     

    9897365821.png

     

    .

     

     

    Regarding customisation please explain what exactly do you need?

     

    Maybe such functionality is already placed in the theme

     

     

     

    thanks!

  •   kaystareliteevents replied privately
  •   kaystareliteevents replied privately
  •  62
    Olga replied

    Hello,

     

    sorry, but your question isn't fully clear.

    Explain step by step how to reproduce the not correct work of forms.

    What button should be clicked?

    Because I don't see on your store the mentioned by you buttons - https://houstonjuneteenthurbantakeover.com/

     

    but I see that top right buttons open the corresponding forms correctly

     

    4157421404.png

     

     

    Finally, please, pay attention that id on the button and on the modal form should be the same

     

    for example,

     

    7921531763.png

     

    Also it is not allowed to have more than one similar id on a page.

     

     

     

    thanks!

  •   kaystareliteevents replied privately
  •  62
    Olga replied

    Hello,

     

    regarding the contact page google map.

    this is the default WPbakery composer element. Just open it and follow instrucrtion

     

    5759204052.png

     

    thanks!

  •  62
    Olga replied

    regarding buttons changing in the Upcoming events block

    you should scroll to this block in the admin Homepage and edit buttons for each element like this

     

    4332298113.png

  •  62
    Olga replied

    the popup block which is opened after clicking the buy tickets button can be changed in the admin left menu Widgets, Theme forms like this

     

    4366167573.png

    Also please read details how to work with modal blocks here - https://clubio.softali.net/wp/documentation/structure.html#structure-modal