Okay
  Public Ticket #3543113
Problem installation
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Comments

  • luisdect started the conversation

    When i install i ha error 500 server

    Can say me megabites and preconfiguration php?

    Thanks


    Attached files:  error internal server (500).jpeg

  •  60
    Olga replied

    Hello,



    The importing of layout in our theme is made by the plugin One Click Demo Import. Such kind of importing is done in most themes.

    Importing procedure is connected with the plugin functionality. In the theme we only make the .xml file which is used by the plugin.

    To import pages/images, the plugin connects to our server, from which importing is done. And the plugin uploads the images and pages from our server to your server.

    If there are any errors occurring, it means that there are some restrictions on a client hosting.

    There is no access to connect to another server. Or there are restrictions on time. The time is required to import all pages/images. 

    Such limits should be set in a hosting configuration files/options. Unfortunately, we’re unable to change this in the theme’s files. 

    The other way is to add all pages content manually (the original demo HTML is placed in our documentation). In such a case, all demo images should also be uploaded manually. Our own images should be added.

    And the last one, please,  check if you have the required WordPress version. All themes and plugins work in the same way as default WP.

    Finally, if nothing helps, we can import the demo settings for you. Please, give your admin access



    thanks!