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  Public Ticket #3415323
Demo Site Import Isn't Working
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Comments

  • mjk234 started the conversation

    Hi there,

    I would like to import the demo site into my theme, but every time I attempt this, the import fails and I do not understand why this is.  Can you please help me in importing the full demo site?  I can give you access to my Wordpress Backend if needed.

    Thank you.

  •  58
    Olga replied

    Hello,


    ok, for sure. PLease, give your admin access



    thanks!

  •   mjk234 replied privately
  •  58
    Olga replied

    Hello,


    the layout is imported for now - https://podcaststudiolasvegas.com/



    thanks!

  • mjk234 replied

    Hi Olga,

    Thank you so much!  Appreciate the help.  A few more questions I'm hoping you can give me some guidance on...

    In the footer of the site, where are the social logos stored?  I'd like to be able to add a few more but I don't know where to access them.

    Also, how would I go about changing the "Voicer Recording Studio" logo in the footer with the logo for my own business?  What size would the logo need to be, etc.?

    Thank you!

  • mjk234 replied

    Hi Olga,

    I also had some customization questions, as I can't seem to find a way to do this through the customization tab.  If I want to remove the breadcrumbs under the page titles, how would I go about doing that?  And if I wanted to change the background image in the header, how would that be done?  I can't seem to find an easy way to do either of these changes.

    Thank you,

    Matt

  •  58
    Olga replied

    Hello, Matt

    all available in the admin options can be found as it is described here - https://voicer.softali.net/wordpress/voicer/docs/#theme_customize


    for example, for the title image

    Customizing ▸ Theme ColorsColors (Content)

    Page Title background image



    thanks!

  •  1
    eryxmedia replied

    WHY can't I get a reply from my tickets????

    This theme is not importing the demo it just keeps spinning its been 2 hours now. TICKET #3419477

    #341947

    #3419477

  •  58
    Olga replied

    Hello, Matt



    The importing of layout in our theme is made by the plugin One Click Demo Import. Such kind of importing is done in most themes.

    Importing procedure is connected with the plugin functionality. In the theme we only make the .xml file which is used by the plugin.

    To import pages/images, the plugin connects to our server, from which importing is done. And the plugin uploads the images and pages from our server to your server.

    If there are any errors occurring, it means that there are some restrictions on a client hosting.

    There is no access to connect to another server. Or there are restrictions on time. The time is required to import all pages/images. 

    Such limits should be set in a hosting configuration files/options. Unfortunately, we’re unable to change this in the theme’s files. 

    The other way is to add all pages content manually (the original demo HTML is placed in our documentation). In such a case, all demo images should also be uploaded manually. Our own images should be added.

    Finally, check if you have the required WordPress version. All themes and plugins work in the same way as default WP.

    Finally, if nothing helps, we can import the demo settings for you. Please, give your admin access