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  Public Ticket #3137301
Voicer Studio Recording theme license code
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  • nickfestari started the conversation

    I just bought a license of "Voicer Recording Studio" theme but I am not able to insert the purchase/license code for activating the license.

    The problem is that when I click on "Customize" I can see only the title of the theme and nothing more... practically the space where to insert the code does not appear.

    For your information, I'm working in local (no hosting for now).

    Please, can you help me to solve my problem?

    Thanks in advance,

    Roberto


    Attached files:  Schermata 2022-10-02 alle 22.29.49.png

  •  48
    Olga replied

    Hello, Roberto

    You don't have to enter a license on a localhost.



    Such kinds of errors can be connected with 3rd party plugins/custom changes in theme’s code.

    By default, in a clean theme’s installation, all functionality is loaded without errors.


    Also try to check the theme on a real server. You may not enter the license. Just check how the customizer works





    Thanks!

  • nickfestari replied

    Hi Olga, thanks for your response.

    As you said, I installed the theme on my hosting with my domain but I keep on getting the same issue.

    It always asks me to insert the code and the "customize" page is still incomplete (see my screenshot I sent in my first post).

    The Wordpress version I use is 6.0.2.

    Now I leave you the screenshot I get after the complete installation.

    Please, help me to solve this issue.

    Thanks in advance again,

    Roberto

    Attached files:  Schermata 2022-10-03 alle 16.58.28.png

  •  48
    Olga replied

    Hello, Roberto

    Do you mean that the same problem with the Customizer you see on a real server?

    Do you use the latest theme's version? Do you use any of 3rd party apps?

    Please, give the admin access to check your site



    thanks!

  • nickfestari replied

    Hi Olga,

    Issued solved! After checking many things I discovered that the problem was the browser (Safari). I worked on Chrome and now everything works.

    I would like you to tell me just one thing.

    In the theme, there's a cart icon in the right corner above. I don't need it and I really would like to remove it. I uninstalled WooCommerce plugin but the cart is always there.

    Can you tell me the steps in order to remove it?

    Thanks in advance again,

    Roberto

    Attached files:  Schermata 2022-10-04 alle 16.07.00.png
      Schermata 2022-10-04 alle 16.08.06.png

  •  48
    Olga replied

    Hello,


    for sure you can remove the icon

    this is described in the documentation 

    Header Top Cart - go in admin left menu: Appearance -> Widgets -> Theme Header Cart, add/remove shotrcode: [theme_mini_cart]


    https://voicer.softali.net/wordpress/voicer/docs/#theme_header




    Thanks!

  • nickfestari replied

    Done! Thank you very much for all!

    Roberto


  •  48
    Olga replied

    Hello, Roberto


    Glad to help you!

    I hope you will write a positive review for my theme at https://themeforest.net/item/voicer-recording-studio-wordpress-theme/reviews/24321227

    Envato instruction: https://help.market.envato.com/hc/en-us/articles/203269490-Giving-Feedback-On-Items


    Thank you in advance.



    Best regards!