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  Public Ticket #3079350
Demo installation error
Closed

Comments

  • ptm86 started the conversation

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  •  48
    Olga replied

    Hello,


    The importing of layout in our theme is made by the plugin One Click Demo Import. Such kind of importing is done in the most themes.

    Importing procedure is connected with the plugin functionality. In the theme we only make the .xml file which is used by the plugin.

    To import pages/images, the plugin connects to our server, from which importing is done. And the plugin uploads the images and pages from our server to your server.

    If there are any errors occur, it means that there are some restrictions are done on a client hosting.

    There is no access to connect to another server. Or there are restriction of time. The time is required to import all pages/images. 

    Such limits should be set in a hosting configuration files/options. Unfortunately, we’re unable to change this in the theme’s files. 

    The other way is to add all pages content manually (the original demo HTML is placed in our documentation). In such case, all demo images are also should be uploaded manually. Or own images should be added.

    Finally, check if you have the required by WordPress version. All themes and plugins work in the same way as default WP.




    thanks!

  •  48
    Olga replied

    Hello,

    we also haven't faced such problem before. I've just checked the clean theme's installation on a clean site and all is ok. The plugin can be installed without problems.

    Nevertheless, please, give your admin access. I'll import the demo settings manually.



    thanks!

  •  48
    Olga replied

    Hello,


    the problem isn't connected with the theme itself.

    We haven't checked such problems before. A clean installation of the theme on a clean correct arranged server works ok



    Please check refund policy - https://themeforest.net/page/customer_refund_policy

    You can submit a refund request here - https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

    Thanks!