Okay
  Public Ticket #2810461
Main slider
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  • AlessandroMenafra started the conversation

    Hello,
    I am writing because I bought your Voicer theme (895e83d2-dc6e-43eb-8577-eb30360a07d0), but "Voicer Main Slider" doesn't work, the colored loading icon remains. Like still charging image.
    I found no help on the guide provided.
    Thank you
    Alessandro

  •  58
    Olga replied

    Hello, Alessandro.


    Such kind of errors can be connected with 3rd party plugins/custom changes in theme’s code.

    By default, in a clean theme’s installation, all functionality is loaded without errors.

    You can check this on the demo


    To detect which plugin can cause errors, you should remove them one by one and check the store.



    thanks!

  • AlessandroMenafra replied

    I have not installed other plugins, I have not installed the theme and imported the contents as per documentation.  the problem started right away

  •  58
    Olga replied

    Hello,Alessandro.

    Please, give a link to your store.

    Do you have the latest version of the theme? 

    Give also please the admin access to check the theme.



    thanks!

  • AlessandroMenafra replied

    Yes, I have the latest version because I bought the theme in a few days ago

    This is the website

    http://www.maxzuleger.com/backup-voicer-home-page/

  • AlessandroMenafra replied

    I noticed that the "Custom HTML for voicer main slider loader" box is missing

  •  58
    Olga replied

    Hello,

    there is an error on this screenshot - https://ticksy_attachments.s3.amazonaws.com/Cattura_971.png

    the default WPBakery composer Editor should be 

    9024888398.png


    Maybe, some of your 3rd party editor cause conflicts with WPBakery

    But on other screenshot I see some old look. There is no the filed for custom html loader (in the same top)

     in the latest theme's version.






    thanks!

  •  58
    Olga replied

    please, provide your admin access

  •   AlessandroMenafra replied privately
  •  58
    Olga replied

    Hello,



    I see the plugin All in One SEO on your site.

    There is the problem with the main slider and the plugin. Also, the conflict is in other galleries blocks.

    This is connected with the mode of work of the plugin. 

    The plugin moves to the top scripts which are added to the slider as localize script. The default WP function is used for this purpose: wp_localize_script();

    But main libraries, in this case the slick slider library, is placed lower in the code. So, the main slider can't be generated.

     I can advise you to find in the plugin the option to not move the scripts position. Or you can ask such question from the plugin support team


  • AlessandroMenafra replied

    Perfect thank you very much! I solved

  •  58
    Olga replied

    Glad to help you, AlessandroMenafra !

    I hope you will write a positive review for my theme at https://themeforest.net/item/voicer-recording-studio-wordpress-theme/reviews/24321227

    Envato instruction: https://help.market.envato.com/hc/en-us/articles/203269490-Giving-Feedback-On-Items


    Thank you in advance.

    Best regards!

  • Jeremy replied

    Hi, I am having trouble have a video auto-play in the main slider. Can you please walk me through using a single .mp4 video file instead of the 3 photo carousel on the homepage?


    Thank you

  •  58
    Olga replied

    Hello, Jeremy.

    You can just remove the Main slider element and add another WPBakery composer element, for example,

    Video Player

    4176329855.png




    thanks!

  • Jeremy replied

    Thank you for your quick reply,

    I am still encountering the same problem though, as the video player element only allows me to embed videos hosted on youtube, not any of the videos I have uploaded to my media library. Is there a way to pull from my library of videos already uploaded to the site? I need the video to be centered on the page and auto-play upon loading.

    Thank you again

  •  58
    Olga replied

    Hello, Jeremy.

    Unfortunately, by default there is no such options. 

    You can work with default WPBakery functionality. 

    but all available functinality of it you can see in it. And there is no other places to arrange it



    thanks!