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  Public Ticket #2572684
Theme Not getting activated
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Comments

  • hims14 started the conversation

    I have same domain but changed my hosting after that i activate the theme but after putting the correct code my theme is not getting activated.

    but i have purchased 2 copies of the theme and one is activated but other is not getting activated.

  •  60
    Olga replied

    Hello,

    please, keep in mind that one license of our theme can be used on one domain only. If you need to move your license from one domain to another you should remove it from the old domain and write to us. We'll reset it.


    You should remove the license and write us each time to reset the license. Then you will be able to use it


    thanks!

  •   hims14 replied privately
  •  60
    Olga replied

    Hello,

    No problem with your license

    once bought code by you can be used each time.

    Activation should be done in the same way - https://voicer.softali.net/wordpress/voicer/docs/#theme_activation

    If you move the license to other domain you should write us each time to reset your license


    thanks!

  •   hims14 replied privately
  •  60
    Olga replied

    Hello,

    please, explain details: to what site each license is attached? Write both licenses and both sites.


    P.S. one license of our theme can be used on one domain only. If you need to move your license from one domain to another you should remove it from the old domain and write to us. We'll reset it.


    thanks!

  •   hims14 replied privately
  •  60
    Olga replied

    Hello,

    1)regarding the first license. Please check firstly do you have the latest version of our theme?

    During development process we make a review of theme's code, fix the issues and speed up activation process to ensure it on slow or non-optimised servers

    Also I see that the license is activated under domain name with www that is: www.himsmusicstudio.com

    but if you open it you're redirected to the link without www as: http://himsmusicstudio.com/


    Activation works for the current domain (domain name).

    Pay attention if your site and admin panel have different addresses - this can cause problems with activation.


    2)regarding the second license I see such site - http://www.vowaves.com/

    which is redirected to not a WP site: https://prnt.sc/vbm2lr

    If you need to activate the license later - ok, you can do this on this domain after theme's installing


    thanks!

  •   hims14 replied privately
  •  60
    Olga replied

    Oh! glad  to hear this!)

  •  60
    Olga replied

    Could you be so kind to rate our theme if you like it?)

    thanks!

  • rafaelct4442 replied

    Could you please tell me how the VOICER license is deactivated so that I can activate it on another server?
  •  60
    Olga replied

    answered in your other ticket


    thanks!

  • Victor replied

    @Olga


    Hi, my theme is not working with the right purchased code.

    I had used the key on localhost to configure the theme, and when I go up to the hosting service, a red banner appears: "PLEASE, ACTIVATE OUR THEME!".


    I have already removed the code from localhost and added on the hosted page. (http://estudiooculto.com)


    Why isn't it working?


    Thanks,
    Victor Almeida


  • Victor replied

    Voicer version: 1.3.3

    Por softali

  • Victor replied

    "If you need to move your license from one domain to another you should remove it from the old domain and write to us. We'll reset it."

    I never used my key on a hosted domain, only localhost.

    I can't open a ticket

    I sent e-mail with my problem.


    I trusted you, bought your product (which is not cheap) and when uploading the site for hosting your theme does not work !!

    Please help

  •  60
    Olga replied

    I see that your license is activated under such domain - https://www.vowaves.com/

    And there is no activation window. So, all is correct.

    Even from the localhost the license should be reset


    thanks!

  • Victor replied

    This is strange, I do not recognize this domain. 


    Since my purchase the domain that I will use the theme is http://estudioooculto.com

  • Victor replied

    Please change the license for my domain, I bought and never went up on a hosting. Now that I'm doing this the theme doesn't work.

  •  60
    Olga replied

    Hello,

    ok, your license is deactivated - https://prnt.sc/x6vmpm

    you can use it on a new domain



    thanks!