Okay
  Public Ticket #2415361
PLEASE, ACTIVATE OUR THEME!
Closed

Comments

  • GALIGHT84 started the conversation
    May 24, 2020 at 8:29pm

    Dear, i have purchased theme on the 20 of january 2020 and it's works great but now i have this banner on my website (please activate our theme) please help me or give me another purchase license ! thanks for all

  •  60
    Olga replied
    May 25, 2020 at 6:04am

    Hello,

    Could you please update our theme version to the latest one. It has some arrangement of activation speed.

    full information here - https://voicer.softali.net/wordpress/voicer/docs/#theme_update


    P.S. please, keep in mind that one license of our theme can be used on one domain only. If you need to move your license from one domain to another you should remove it from the old domain and write to us. We'll reset it.



    thanks!

  • GALIGHT84 replied
    May 25, 2020 at 9:43am

    Thanks but dont works ! can you send an other licence to try ?

  • GALIGHT84 replied
    May 25, 2020 at 12:43pm

    You can see this help me !!


  •  60
    Olga replied
    May 25, 2020 at 2:25pm

    Hello,

    ok, for sure, we'll analyze this. Please give your admin panel access


    thanks!

  • GALIGHT84 replied
    May 26, 2020 at 7:30am

    Ok thanks (i use wordpress 5.4.1) !

    username: galight

    Password: chicos2784


  •  60
    Olga replied
    May 26, 2020 at 10:15am

    Hello,

    when I open files editor there is the message - https://prnt.sc/snze6b which doesn't allow to edit files in the Editor - https://www.galight.fr/wp-admin/network/theme-editor.php. 

    Please give either access to edit the files from here (it will be more comfortable) or give your ftp access



    thanks!

  • GALIGHT84 replied
    May 26, 2020 at 5:09pm

    Ok i give to you FTP access !

    (FTP SERVEUR) ftp.cluster015.hosting.ovh.net
    (LOGIN) galight

    (PASSWORD) Chicos1992

    (PORT) 21




  •  60
    Olga replied
    May 26, 2020 at 6:17pm

    Hello,

    all is corrected. Sorry for delay!


    P.S. in the future site moving, please, keep in mind that one license of our theme can be used on one domain only. If you need to move your license from one domain to another you should remove it from the old domain and write to us. We'll reset it.


    thanks!

  • GALIGHT84 replied
    May 27, 2020 at 8:23am

    thanks for all :)

  •  60
    Olga replied
    May 27, 2020 at 2:36pm

    really glad to help you!

  •  60
    Olga replied
    May 27, 2020 at 2:36pm

    P.S. could you be so kind to rate our theme if you like it?)


    thanks!