Okay
  Public Ticket #2410429
Problem with you ricense
Closed

Comments

  •  1
    Melibu407 started the conversation

    Hello there is issue today with the license. This screen is coming. 

    After I re-enter the license in the backend, it disappears. but after a short while it comes back. Do I always have to be afraid that this red display always shines ???

  •  1
  •  58
    Olga replied

    Hello,

    maybe, it was not activated temporary after your actions like  "After I re-enter the license in the backend,"

    For now I've opened your site in the incognito tab and see all is correct.

    For the case please be sure that you have the latest version of our theme. Because from some latest version some code arrangement regarding license were done.

    full information about updating here -https://voicer.softali.net/wordpress/voicer/docs/#theme_update


    thanks!

  •  1
    Melibu407 replied

    Have installed it for about 1 week. It must be the latest Version

    Version 1.3.3  (April 9th, 2020)
  •  1
    Melibu407 replied

    If there is a problem with your license Server for data synchronization that's not so great because then we are dependent on the availability of your server

  •  1
    Melibu407 replied

    It is not very professional if our customer suddenly has this red screen. not very trustworthy situation

  •  58
    Olga replied

    Once you add the license it would be better to not remove it from your Customizer. 

    Before removing the license you've seen that all worked correct.

    Just remove the license when you need to move your site to another server.


    for now in a incognito tab your site looks - https://prnt.sc/skgkh1



    thanks!

  •  1
    Melibu407 replied

    yes that is also clear to me. why should you enter your license again and again. doesn't make sense

    but today the red screen suddenly appeared out of the blue. It is currently running, but I hope that we don't depend too much on the availability of your license server. I mean that. at the moment everything is fine

    thank you

  •  1
    Melibu407 replied

    its comes again

  •  1
    Melibu407 replied

    at this second its gone again.

  •  1
    Melibu407 replied

    from one minute to the other- and nothing changes with the license number

  •  58
    Olga replied

    Hello,

    ok, Please give your admin access. We'll check the files


    thanks!

  •  1
    Melibu407 replied

    The issue is gone at the moment.

  • GALIGHT84 replied

    I have the same problem please help me ;)

  •  58
    Olga replied

    OK, GALIGHT84 

    answered in your other ticket