I installed Wordpress version of "Voicer" for some reason it won't accept my activation code I just see the "PLEASE, ACTIVATE OUR THEME!" BANNER I can't really do anything till that is removed
please, keep in mind that one license of our theme can be used on one domain only. If you need to move your license from one domain to another you should remove it from the old domain and write to us. We'll reset it.
And check do you have the latest version of our theme please.
these are different domains. If you use some domain as temporary development you should remove the license from it when all is finished. And write us. We'll reset the license from the old domain. So, you will be able to place your site on the new domain
I installed Wordpress version of "Voicer" for some reason it won't accept my activation code I just see the "PLEASE, ACTIVATE OUR THEME!" BANNER I can't really do anything till that is removed
answered in your other ticket
Hello !
I've encountered the same problem : I have the "PLEASE, ACTIVATE OUR THEME!" banner eventhough my activation code is already and correctly written.
I really don't understand what the problem could be ! A little help would be most welcome :)
Hello,
I see that your license is activated in such domain - https://prnt.sc/seid1w
But your current domain is https://www.armrecording.com/stage/
please, keep in mind that one license of our theme can be used on one domain only. If you need to move your license from one domain to another you should remove it from the old domain and write to us. We'll reset it.
And check do you have the latest version of our theme please.
thanks!
Hello,
I don't really get your answer because you referring to a domain that is not mine and so that I've never used.
I do know that it's one site per license but my license has not yet been used.
...
Your license c87ddb9e-076a-4ed6-8fd5-68804a69c216 and it is for now is used on the domain https://www.armrecording.com/
but your current site which is added in this ticket is https://www.armrecording.com/stage/
these are different domains. If you use some domain as temporary development you should remove the license from it when all is finished. And write us. We'll reset the license from the old domain. So, you will be able to place your site on the new domain
Hello,
Thanks for your answer but I think I know where our misunderstanding can come from : I am not the same user that started this conversation.
My license key is not the one you mentionned and therefor is not related to the domain : https://www.armrecording.com/
I can submit a new comment if you prefer.
Hello,Yakiseo
yes, please, write your questions in own ticket.